We have heard from countless clients who have attempted to use overseas suppliers for their flexible retail packaging only to become completely frustrated, exasperated, and downright angry at a process that many would feel is flawed yet at the same time holds so much promise for cost reductions and improved quality and efficiency for protective packaging. Dealing with overseas suppliers such as Chinese factories can and will work if, and only if, you know what you are doing and ask for help along the way.
The key to successfully working with overseas suppliers is to have representation and support from people who have your best interest in mind. Often a company will reach out and connect with an Asian company via Alibaba or other overseas website portal and “chat” with someone having an American sounding name like Sam or Alice (remember rarely can you pick up the phone and call them…you can chat and send emails back and forth). When someone tries to go it alone and handle things themselves, without question, 100% of the time, they will lose, end of story. This isn’t meant to say they were screwed or that overseas companies cannot deliver, quite the contrary, but I am emphasizing the need for representation and support from a company that understands the culture, language, and nuances of the Chinese people and more importantly with the executive management of these companies, as they will be the ones making final decisions on your project.